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EM 13.4 : MOS credential configuration fails with Unexpected error occurred (Doc ID 2707633.1)

Last updated on MARCH 12, 2021

Applies to:

Enterprise Manager for My Oracle Support - Version 12.1.0.5.0 and later
Information in this document applies to any platform.

Symptoms


While setting the MOS credentials from EM console Setup -> My Oracle Support -> Set Credentials once we click on Apply it will fails with the below error.

Also the MOS URLs are allowed at firewall level and MOS connection issue fix patch applied on OMS.

Please review the MOS Note 2678494.1 and there is a network requirement that the new URL https://oauth-e.oracle.com has to be opened in the customer's network to facilitate the EM to MOS connections.

https://ccr.oracle.com

https://updates.oracle.com

https://login.oracle.com

https://support.oracle.com

https://aru-akam.oracle.com

https://oauth-e.oracle.com

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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