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EM 13c - Agent Home Page Displays "Communication between the Oracle Management Service to the Agent is unavailable." (Doc ID 2716305.1)

Last updated on OCTOBER 10, 2020

Applies to:

Enterprise Manager Base Platform - Version and later
Information in this document applies to any platform.


13.4 Agent on running windows server.
Agent status is being shown as UP in the console but displays the below error on Agent home page in OEM console:

"Communication between the Oracle Management Service to the Agent is unavailable. Any features or displayed information requiring this communication will be unavailable."

Observed the below error in C:<AGENT_INSTANCE_HOME>\sysman\log\emdctlj.log:

2020-10-01 17:10:37,352 [1:D72093DE] DEBUG - encountered IOException closing response input stream: Software caused connection abort: recv failed
2020-10-01 17:10:37,352 [1:D72093DE] DEBUG - TMRemoteClient[0x14fc5f04] is now IDLE
at oracle.sysman.gcagent.oms.TMRemoteClient.unreserveTerminus(
at oracle.sysman.gcagent.oms.TMRemoteClient.makeSingleRequest(
at oracle.sysman.gcagent.oms.TMRemoteClient.makeSingleRequest(
at oracle.sysman.gcagent.util.clients.emdctlj.EmdCtlClientImpl.statusAgent(
at oracle.sysman.gcagent.clients.emdctlj.commands.EmdCtlAgentStatusCommand.execute(
2020-10-01 17:10:37,352 [1:D72093DE] INFO - Disconnecting: client terminus
2020-10-01 17:10:37,352 [1:D72093DE] DEBUG - Closing connection to agent at https://AgentHostname:3872/emd/lifecycle/main/...
2020-10-01 17:10:37,352 [1:D72093DE] DEBUG - Connection closed.
2020-10-01 17:10:37,352 [1:D72093DE] INFO - stderr: Status agent Failure:connection to the agent has been lost
2020-10-01 17:10:37,352 [1:D72093DE] INFO - Exit Code: 1



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