My Oracle Support Banner

EM 13c: Agent Installation Fails With Error "Unable to copy the logs to the permanent location: The permanent log directory is unknown (null)" (Doc ID 2737250.1)

Last updated on MAY 28, 2021

Applies to:

Enterprise Manager Base Platform - Version 13.4.0.0.0 and later
Information in this document applies to any platform.

Symptoms

In Enterprise Manager 13c during Agent Silent installation it is failed with the below error

Output of Agent Silent Installation

>>> Ignoring failure(s) of required prerequisite checks and continuing.
Preparing to launch the Oracle Universal Installer from tmp/OraInstall2020-12-03_04-02-23PM
Ara 03, 2020 4:02:25 PM oracle.sysman.oii.oiio.oiioz.OiiozResponseFile getValue
INFO: This installation is being performed using response file <agent_base_dir>/agentInstall.rsp.
Unable to copy the logs to the permanent location: The permanent log directory is unknown (null)..

The log(s) can be found here: /tmp/OraInstall2020-12-03_04-02-23PM.
 Agent Software install completed

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.