EM 13c: Agent Installation Fails With Error "Unable to copy the logs to the permanent location: The permanent log directory is unknown (null)"
(Doc ID 2737250.1)
Last updated on JANUARY 18, 2023
Applies to:
Enterprise Manager Base Platform - Version 13.4.0.0.0 and laterInformation in this document applies to any platform.
Symptoms
In Enterprise Manager 13c during Agent Silent installation it is failed with the below error
Output of Agent Silent Installation
>>> Ignoring failure(s) of required prerequisite checks and continuing.
Preparing to launch the Oracle Universal Installer from tmp/OraInstall2020-12-03_04-02-23PM
Ara 03, 2020 4:02:25 PM oracle.sysman.oii.oiio.oiioz.OiiozResponseFile getValue
INFO: This installation is being performed using response file <agent_base_dir>/agentInstall.rsp.
Unable to copy the logs to the permanent location: The permanent log directory is unknown (null)..
The log(s) can be found here: /tmp/OraInstall2020-12-03_04-02-23PM.
Agent Software install completed
Preparing to launch the Oracle Universal Installer from tmp/OraInstall2020-12-03_04-02-23PM
Ara 03, 2020 4:02:25 PM oracle.sysman.oii.oiio.oiioz.OiiozResponseFile getValue
INFO: This installation is being performed using response file <agent_base_dir>/agentInstall.rsp.
Unable to copy the logs to the permanent location: The permanent log directory is unknown (null)..
The log(s) can be found here: /tmp/OraInstall2020-12-03_04-02-23PM.
Agent Software install completed
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |