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EM 13c: Set MOS Preferred Credentials Page Error: Unexpected error occurred when Testing with No Proxy (Doc ID 2783853.1)

Last updated on JUNE 30, 2021

Applies to:

Enterprise Manager Base Platform - Version 13.4.1.0.0 and later
Information in this document applies to any platform.

Symptoms

In Enterprise Manager (EM) Manage Cloud Control,When setting Preferred Credentials -> My Oracle Support Preferred Credentials
Go to Setup-> Proxy Settings -> My Oracle Support page. Select the "No Proxy" option and click on Test.

Error
Unexpected error occurred. Please contact Oracle Support with these files.
<EM_INSTANCE_BASE>/user_projects/domains/<domain_name>/servers/<SERVER_NAME>/logs/access.log
<EM_INSTANCE_BASE>/user_projects/domains/<domain_name>/servers/<SERVER_NAME>/logs/<SERVER_NAME>-diagnostic.log
<EM_INSTANCE_BASE>/em/<OMS_NAME>/sysman/log/emoms.trc

Cause

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In this Document
Symptoms
Cause
Solution
References


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