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EM 13c: Enterprise Manager 13c Cloud Control Iinstallation Fails at OMS Start with Error: WebTier Could Not Be Started (Doc ID 2790890.1)

Last updated on AUGUST 12, 2021

Applies to:

Enterprise Manager Base Platform - Version 13.5.0.0.0 and later
Information in this document applies to any platform.

Symptoms


Enterprise Manager (EM) 13.5 Cloud Control installation fails at OMS start with these logged errors:

<gc_inst>/em/EMGC_OMS1/sysman/log/emctl.log

=================================

INFO: oracle.sysman.top.oms:Starting OMS ...
INFO: oracle.sysman.top.oms:Executing the command: <OMS_HOME>/bin/emctl start oms
INFO: oracle.sysman.top.oms:Oracle Enterprise Manager Cloud Control 13c Release 5
INFO: oracle.sysman.top.oms:Copyright (c) 1996, 2021 Oracle Corporation. All rights reserved.
INFO: oracle.sysman.top.oms:Starting Oracle Management Server...
INFO: oracle.sysman.top.oms:WebTier Could Not Be Started.
INFO: oracle.sysman.top.oms:Error Occurred: WebTier Could Not Be Started.
INFO: oracle.sysman.top.oms:Please check <gc_inst>/em/EMGC_OMS1/sysman/log/emctl.log for error details
SEVERE: oracle.sysman.top.oms:Starting of OMS failed.

<gc_inst>/user_projects/domains/GCDomain/servers/ohs1/logs/ohs1.log

==============================================

<2021-07-05 09:03:58> <INFO> <OHS-0> <OMS_HOME>/ohs/bin/httpd: error while loading shared libraries: libclntshcore.so.12.1: cannot open shared object file: No such file or directory>
<2021-07-05 09:03:58> <SEVERE> <OHS-0> <OMS_HOME>/ohs/bin/launch httpd -DOHS_MPM_WORKER -d <gc_inst>/user_projects/domains/GCDomain/config/fmwconfig/components/OHS/instances/ohs1 -k start -f <gc_inst>/user_projects/domains/GCDomain/config/fmwconfig/components/OHS/instances/ohs1/httpd.conf: exit status = 127>
<2021-07-05 09:03:58> <INFO> <OHS-4005> <Check the instance log file for more information: <gc_inst>/user_projects/domains/GCDomain/servers/ohs1/logs/ohs1.log>
<2021-07-05 09:03:58> <SEVERE> <OHS-0> <Failed to start the server ohs1>

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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