My Oracle Support Banner

EM 13c: Enterprise Manager 13c Cloud Control Agent Deployment Fails at Installation and Configuration Step with Error Message: PROV-16011: null (Doc ID 2794436.1)

Last updated on AUGUST 12, 2021

Applies to:

Enterprise Manager Base Platform - Version 13.4.0.0.0 and later
Information in this document applies to any platform.

Symptoms

Deployment of the Enterprise Manager (EM) 13.4 Cloud Control Agent (with the push method) fails with the following console error:







The deployment log shows a problem with exxecution of the agentDeploy command.

From <OMS instance base>/gc_inst/em/EMGC_OMS1/sysman/agentpush/<date stamp>/applogs/<HOST>_deploy.log:

2021-07-25_13-56-19:INFO:Action description Execution of command /bin/sh -c 'cd <PATH>/ADATMP_2021-07-25_13-52-34-PM;/oem13c/ADATMP_2021-07-25_13-52-34-PM/agentDeploy.sh -ignorePrereqs ORACLE_HOSTNAME=<HOSTNAME> AGENT_BASE_DIR=<PATH> OMS_HOST=<OMS HOSTNAME> EM_UPLOAD_PORT=<UPLOAD PORT><AGENT_INSTANCE_HOME=<PATH>/agent_inst b_doDiscovery=false START_AGENT=false b_forceInstCheck=true -force AGENT_PORT=3872' on host <HOSTNAME>

2021-07-25_13-56-19:INFO:Attempt :1 pty required false with no inputs

2021-07-25_14-01-19:INFO:Command execution exceeding 5 mins.

2021-07-25_14-01-20:INFO:Dumping stack trace of thr running the cmd... Helps to debug hang situation.

2021-07-25_14-01-20:INFO:

java.lang.Thread.sleep(Native Method)

at oracle.sysman.prov.ssh.RunCommand.waitForComplete(RunCommand.java:807)

at oracle.sysman.prov.ssh.RunCommand.getOutMsg(RunCommand.java:372)

at oracle.sysman.prov.ssh.RunCommand.runCommand(RunCommand.java:311)

at oracle.sysman.core.agentpush.ui.deployer.DeployerOps$RunCmdUnderTimeout$1.run(DeployerOps.java:1399)

at java.lang.Thread.run(Thread.java:748)

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.