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EM 13.4: Provisioning Oracle Database 19.6 or 19.12 On Red Hat Enterprise Linux 8 Fails In Job Step Deploy Oracle Database with " [INS-08101] : supportedOSCheck " (Doc ID 2804297.1)

Last updated on SEPTEMBER 02, 2021

Applies to:

Enterprise Manager for Oracle Database - Version 13.4.1.0.0 and later
Information in this document applies to any platform.

Symptoms

In Enterprise Manger (EM) Cloud Control, Customer provisioning oracle database of 19.6 or 19.12 version fails in  job step deploy oracle database  with below error.

Job Steps Log for Job :Deploy Oracle Database

/refresh/home/oracle/product/19.12/runInstaller -silent -ignorePrereqFailure ORACLE_BASE="/refresh/home/oracle/base" ORACLE_HOME="/refresh/home/oracle/product/19.12/" ORACLE_HOME_NAME="Orasidb19c" oracle.install.db.OSDBA_GROUP=oracle oracle.install.db.OSOPER_GROUP=oracle oracle_install_OSBKP=oracle oracle_install_OSDGD=oracle oracle_install_OSKMT=oracle oracle_install_OSRAC=oracle oracle.install.option=INSTALL_DB_SWONLY -noconfig
Launching Oracle Database Setup Wizard...

[WARNING] [INS-08101] Unexpected error while executing the action at state: 'supportedOSCheck'
CAUSE: No additional information available.
ACTION: Contact Oracle Support Services or refer to the software manual.
SUMMARY:
- java.lang.NullPointerException
system Exit code is 65280
Command Exit code is 255
log locations are: /refresh/home/oraInventory/logs
ERROR DURING DB HOME SETUP
EM-05452Generic diagnostic info was written to /refresh/home/emdiag/oracle/jobs/p_554475/General_Diagnostic_Info.txt 

 

Cause

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In this Document
Symptoms
Cause
Solution
References


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