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EM 13.5: 'Download and Recommend System Patches' Job Fails With 'EMS-03002: An internal error occurred' (Doc ID 2804683.1)

Last updated on SEPTEMBER 06, 2021

Applies to:

Enterprise Manager Base Platform - Version 13.5.0.0.0 and later
Information in this document applies to any platform.

Symptoms

After upgrading to 13.5, the OEM job 'Download and Recommend System Patches' job fails with the error: "EMS-03002: An internal error occurred due to "oracle.sysman.xa.patch.recom.ExadataSystemPatchRecommendationMgr".

<EM_INSTANCE_BASE>/gc_inst/em/EMGC_OMS1/sysman/log/emoms.log

2021-07-21 08:46:32,404 [RJob Step 1426163] ERROR recom.DownloadAndRecommendSystemPatches logp.251 - EMS-03002: An internal error occurred due to "EMS-03002: An internal error occurred due to "oracle.sysman.xa.patch.recom.ExadataSystemPatchRecommendationMgr". Check your Oracle Management Service(OMS) logs for more details about this error.". Check your Oracle Management Service(OMS) logs for more details about this error.
oracle.sysman.emInternalSDK.core.patch.recom.exception.SystemPatchDwdAndRecomException: EMS-03002: An internal error occurred due to "oracle.sysman.xa.patch.recom.ExadataSystemPatchRecommendationMgr". Check your Oracle Management Service(OMS) logs for more details about this error.
           at oracle.sysman.emInternalSDK.core.patch.recom.util.SystemPatchDwdAndRecomUtil.getSystemPatchRecommendationMgr(SystemPatchDwdAndRecomUtil.java:221)
           at oracle.sysman.emInternalSDK.core.patch.recom.util.SystemPatchDwdAndRecomUtil.getRegSystemPatchRecommendationMgr(SystemPatchDwdAndRecomUtil.java:1212)
           at oracle.sysman.core.patch.job.recom.DownloadAndRecommendSystemPatches.getRegSystemPatchRecommendationMgr(DownloadAndRecommendSystemPatches.java:430)
           at oracle.sysman.core.patch.job.recom.DownloadAndRecommendSystemPatches.executeCommand(DownloadAndRecommendSystemPatches.java:159)
           at oracle.sysman.emdrep.jobs.CommandStepExecutor.execute(CommandStepExecutor.java:157)

 

Cause

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In this Document
Symptoms
Cause
Solution
References


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