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EM 13c: Installing Enterprise Manager 13c Cloud Control on IBM AIX Server Fails: Error "WebTier Could Not Be Started" (Doc ID 2809000.1)

Last updated on JULY 07, 2022

Applies to:

Enterprise Manager Base Platform - Version 13.5.0.0.0 and later
Information in this document applies to any platform.

Symptoms

Enterprise Manager (EM) 13.5 Cloud Control Installation on an IBM AIX 7.2 server fails with the following error:

INFO: oracle.sysman.top.oms:Starting Oracle Management Server...
INFO: oracle.sysman.top.oms:WebTier Could Not Be Started.
INFO: oracle.sysman.top.oms:Error Occurred: WebTier Could Not Be Started.
INFO: oracle.sysman.top.oms:Please check <OMS_INSTANCE_HOME>/em/EMGC_OMS1/sysman/log/emctl.log for error details
INFO: oracle.sysman.top.oms:WARNING: Limit of open file descriptors is found to be 65536.
INFO: oracle.sysman.top.oms:For proper functioning of OMS, please set "ulimit -n" to be at maximum of 16384.


2021-09-10 01:22:08,399 [main] DEBUG oms.ExportConfigOMSCmds logp.251 - Adding:
2021-09-10 01:22:08,399 [main] ERROR oms.ExportConfigOMSCmds logp.251 - Error reading file: . Skip file for archive.
2021-09-10 01:22:08,404 [main] INFO oms.HAUtil canIgnoreMissingFile.494 - Missing files can be ignored for module bip

 
From <OMS_INSTANCE_HOME>/user_projects/domains/GCDomain/system_components/OHS/ohs_nm.log:

<2021-09-14 22:13:14> <INFO> <OHS-0> <Domain initialized for <OMS_INSTANCE_HOME>/user_projects/domains/GCDomain>
<2021-09-14 22:15:09> <INFO> <OHS-4114> <Updating instance ohs1>
<2021-09-14 22:28:54> <INFO> <OHS-4018> <Starting server ohs1>
<2021-09-14 22:28:54> <INFO> <OHS-0> <Running <OMS_HOME>/ohs/bin/launch httpd -DOHS_MPM_WORKER -d <OMS_INSTANCE_HOME>/user_projects/domains/GCDomain/config/fmwconfig/components/OHS/instances/ohs1 -k start -f <OMS_INSTANCE_HOME>/user_projects/domains/GCDomain/config/fmwconfig/components/OHS/instances/ohs1/httpd.conf>
<2021-09-14 22:28:54> <INFO> <OHS-0> <exec(): 0509-036 Cannot load program httpd because of the following errors:>
<2021-09-14 22:28:54> <INFO> <OHS-0> <rtld: 0712-001 Symbol CreateIoCompletionPort was referenced>
<2021-09-14 22:28:54> <INFO> <OHS-0> < from module <OMS_HOME>/wlserver/../oracle_common/lib/libonssys.so(), but a runtime definition>
<2021-09-14 22:28:54> <INFO> <OHS-0> < of the symbol was not found.>
<2021-09-14 22:28:54> <INFO> <OHS-0> <rtld: 0712-001 Symbol GetQueuedCompletionStatus was referenced>
<2021-09-14 22:28:54> <INFO> <OHS-0> < from module <OMS_HOME>/wlserver/../oracle_common/lib/libonssys.so(), but a runtime definition>
<2021-09-14 22:28:54> <INFO> <OHS-0> < of the symbol was not found.>
<2021-09-14 22:28:54> <INFO> <OHS-0> <rtld: 0712-001 Symbol ReadFile was referenced>
<2021-09-14 22:28:54> <INFO> <OHS-0> < from module <OMS_HOME>/wlserver/../oracle_common/lib/libonssys.so(), but a runtime definition>
<2021-09-14 22:28:54> <INFO> <OHS-0> < of the symbol was not found.>
<2021-09-14 22:28:54> <INFO> <OHS-0> <rtld: 0712-001 Symbol WriteFile was referenced>
<2021-09-14 22:28:54> <INFO> <OHS-0> < from module <OMS_HOME>/wlserver/../oracle_common/lib/libonssys.so(), but a runtime definition>
<2021-09-14 22:28:54> <INFO> <OHS-0> < of the symbol was not found.>
<2021-09-14 22:28:54> <INFO> <OHS-0> <rtld: 0712-001 Symbol CreateIoCompletionPort was referenced>
<2021-09-14 22:28:54> <INFO> <OHS-0> < from module <OMS_HOME>/wlserver/../lib/libclntsh.so(), but a runtime definition>
<2021-09-14 22:28:54> <INFO> <OHS-0> < of the symbol was not found.>
<2021-09-14 22:28:54> <INFO> <OHS-0> <rtld: 0712-001 Symbol GetMultipleCompletionStatus was referenced>
<2021-09-14 22:28:54> <INFO> <OHS-0> < from module <OMS_HOME>/wlserver/../lib/libclntsh.so(), but a runtime definition>
<2021-09-14 22:28:54> <INFO> <OHS-0> < of the symbol was not found.>
<2021-09-14 22:28:54> <INFO> <OHS-0> <rtld: 0712-002 fatal error: exiting.>
<2021-09-14 22:28:55> <SEVERE> <OHS-0> </<OMS_HOME>/ohs/bin/launch httpd -DOHS_MPM_WORKER -d <OMS_INSTANCE_HOME>/user_projects/domains/GCDomain/config/fmwconfig/components/OHS/instances/ohs1 -k start -f <OMS_INSTANCE_HOME>/user_projects/domains/GCDomain/config/fmwconfig/components/OHS/instances/ohs1/httpd.conf: exit status = 255>
<2021-09-14 22:28:55> <INFO> <OHS-4005> <Check the instance log file for more information: <OMS_INSTANCE_HOME>/user_projects/domains/GCDomain/servers/ohs1/logs/ohs1.log>
<2021-09-14 22:28:55> <SEVERE> <OHS-0> <Failed to start the server ohs1>

 

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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