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EM 13c: REFRESH_FROM_MY_ORACLE_SUPPORT Job Not Running Due to 'update_metadata' Jobtype Not Registered (Doc ID 2820144.1)

Last updated on NOVEMBER 08, 2021

Applies to:

Enterprise Manager Base Platform - Version 13.4.0.0.0 and later
Information in this document applies to any platform.
1) No proxy between OMS host and internet, connection to the below sites
works

aru-akam.oracle.com
ccr.oracle.com
login.oracle.com
support.oracle.com
updates.oracle.com
oauth-e.oracle.com

2) In EM the MOS credentials are set without a problem and no proxy entries

Symptoms

On : 13.4.0.0.0 version, SelfUpdate Framework

REFRESH_FROM_MY_ORACLE_SUPPORT Job Not Running

ERROR
-----------------------
[ERROR] Unexpected value for action: "null". Expected values are "update_metadata", "download_recom" and "generate_recom".

Cause

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In this Document
Symptoms
Cause
Solution
References


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