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Siebel Enterprise Target Discovery Pre-Check Fails With Siebel 21.2 & Later When Siebel Upgraded from 17.x/18.x/19.x/20.x (Doc ID 2820317.1)

Last updated on NOVEMBER 09, 2021

Applies to:

Enterprise Manager for Siebel - Version 13.5.1.0.0 and later
Information in this document applies to any platform.

Symptoms

Siebel is upgraded from Siebel 20.11 to 21.5, Enterprise Manager 13.5 is configured and applied all required patches. When trying to discover Siebel Enterprise Target in EM 13.5, discovery pre-check failing.

Error in siebelremotelogging.trc

2021-10-20 12:39:57,419 [main] ERROR emagent.EMGatewayAgent logMsg.247 - Exception when invoking Siebel discovery REST API: https://crm.host:9001/siebel/v1.0/cloudgateway/enterprises?expand=all
java.io.FileNotFoundException: /siebel/ses/applicationcontainer/siebelcerts/crmgtwxx.jks (No such file or directory)
2021-10-20 12:41:37,021 [main] DEBUG discovery.DiscovererBase logMsg.247 - getDir() return value is/siebel/ses/gtwysrvr/bin/
2021-10-20 12:41:37,030 [main] DEBUG lang.Class logMsg.247 - CheckDir - TLSListnerPort :9111
2021-10-20 12:41:37,034 [main] DEBUG discovery.DiscovererBase logMsg.247 - installDir isnull


STEPS
-----------------------
The issue can be reproduced at will with the following steps:

1. Siebel upgraded from 20.11 to 21.5
2. Install & configure OMS 13.5
3. Apply 13.5 OMS & Agent patches
4. Login to EM console --> Targets --> Siebel
5. Click Add to add new Siebel enterprise targets
6. Provide all details and click Discovery Pre-check
7. Discovery Pre-check fails

 

Changes

 Siebel upgraded from 20.11 to 21.5

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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