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EM 13.5 ORA-12641 For Monitoring User Connectivity Metric After Implementing Kerberos (Doc ID 2825929.1)

Last updated on DECEMBER 30, 2021

Applies to:

Enterprise Manager Base Platform - Version 13.5.0.0.0 and later
Information in this document applies to any platform.

Symptoms

In Enterprise Manager (EM) Cloud Control,  customer has implemented external authentication with Active Directory using Kerberos on target database and is getting the following alert.

Alert triggered for Database Metric 'Password Invalid'

Host=<HOSTNAME>
Target type=Database Instance
Target name=<DATABASE_TARGET_NAME>
Categories=Availability
Message=Connection for monitoring user sys failed with error ORA-12641: Authentication service failed to initialize (DBD ERROR: OCIServerAttach)
Severity=Critical
Event reported time=Nov 18, 2021 1:38:58 PM GMT
Operating System=Linux
Platform=x86_64
Associated Incident Id=118397
Associated Incident Status=New
Associated Incident Owner=
Associated Incident Acknowledged By Owner=No
Associated Incident Priority=None
Associated Incident Escalation Level=0
Event Type=Metric Alert
Event name=monitoringConnectivityIssue:PASSWORD_INVALID
Metric Group=Monitoring User Connectivity Issue
Metric=Password Invalid
Metric value=ORA-12641: Authentication service failed to initialize (DBD ERROR: OCIServerAttach)
Key Value=sys
Key Column 1=User Name

Cause

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In this Document
Symptoms
Cause
Solution


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