13.5: OMS Installation Fails During OMS Startup with Error: Error Occurred: WebTier Could Not Be Started
(Doc ID 2886709.1)
Last updated on OCTOBER 18, 2022
Applies to:
Enterprise Manager Base Platform - Version 13.5.0.0.0 to 13.5.0.0.0 [Release 13c]Information in this document applies to any platform.
Symptoms
The installation of OEM 13.5 fails while starting the OMS with the error:
<OMS_HOME>/cfgtoollogs/cfgfw/CfmLogger_<timestamp>.log
INFO: oracle.sysman.top.oms:Starting OMS ...
INFO: oracle.sysman.top.oms:Executing the command: <OMS_HOME>/bin/emctl start oms
INFO: oracle.sysman.top.oms:Oracle Enterprise Manager Cloud Control 13c Release 5
INFO: oracle.sysman.top.oms:Copyright (c) 1996, 2021 Oracle Corporation. All rights reserved.
INFO: oracle.sysman.top.oms:Starting Oracle Management Server...
INFO: oracle.sysman.top.oms:WebTier Could Not Be Started.
INFO: oracle.sysman.top.oms:Error Occurred: WebTier Could Not Be Started.
INFO: oracle.sysman.top.oms:Please check <OMS_INSTANCE_HOME>/em/EMGC_OMS1/sysman/log/emctl.log for error details
SEVERE: oracle.sysman.top.oms:Starting of OMS failed.
No error is reported in the ohs1.log
../gc_inst/user_projects/domains/GCDomain/servers/ohs1/logs/ohs1.log
[2022-07-23T09:28:54.0123-05:00] [OHS] [NOTIFICATION:16] [OH99999] [weblogic] [host_id: txdot4svddb02] [host_addr: 204.67.182.92] [pid: 10913] [tid: 140105866134912] [user: oracle] [VirtualHost: main] WebLogic Server Plugin version 12.2.1.4.0 <WLSPLUGINS_12.2.1.4.0_LINUX.X64_200826.2334>
[2022-07-23T09:28:54.4440-05:00] [OHS] [NOTIFICATION:16] [AH00292] [mpm_worker] [host_id: txdot4svddb02] [host_addr: 204.67.182.92] [pid: 10913] [tid: 140105866134912] [user: oracle] [VirtualHost: main] AH00292: Oracle-HTTP-Server-12.2.1.4.0/2.4.39 (Unix) mod_ossl/12.2.1.4.0 configured -- resuming normal operations
[2022-07-23T09:28:54.4441-05:00] [OHS] [NOTIFICATION:16] [AH00094] [core] [host_id: txdot4svddb02] [host_addr: 204.67.182.92] [pid: 10913] [tid: 140105866134912] [user: oracle] [VirtualHost: main] AH00094: Command line: '/u01/app/em13c/middleware/ohs/bin/httpd -D OHS_MPM_WORKER -d ..gc_inst/user_projects/domains/GCDomain/config/fmwconfig/components/OHS/instances/ohs1 -f ../gc_inst/user_projects/domains/GCDomain/config/fmwconfig/components/OHS/instances/ohs1/httpd.conf'
ohs_nm.log reports an error, but does not clearly tell why the webtier startup failed
../gc_inst/user_projects/domains/GCDomain/system_components/OHS/ohs_nm.log
<2022-07-23 09:28:51> <INFO> <OHS-4018> <Starting server ohs1>
<2022-07-23 09:28:51> <INFO> <OHS-0> <Running ../middleware/ohs/bin/launch httpd -DOHS_MPM_WORKER -d ../gc_inst/user_projects/domains/GCDomain/config/fmwconfig/components/OHS/instances/ohs1 -k start -f ../gc_inst/user_projects/domains/GCDomain/config/fmwconfig/components/OHS/instances/ohs1/httpd.conf>
<2022-07-23 09:28:52> <INFO> <OHS-0> <[Sat Jul 23 09:28:52.560297 2022] [so:warn] [pid 10901:tid 140105866134912] AH01574: module ossl_module is already loaded, skipping>
<2022-07-23 09:28:52> <INFO> <OHS-0> <Errors will be logged into ../gc_inst/user_projects/domains/GCDomain/servers/ohs1/logs/ohs1.log>
<2022-07-23 09:28:52> <INFO> <OHS-0> <../middleware/ohs/bin/launch httpd -DOHS_MPM_WORKER -d ../gc_inst/user_projects/domains/GCDomain/config/fmwconfig/components/OHS/instances/ohs1 -k start -f ../gc_inst/user_projects/domains/GCDomain/config/fmwconfig/components/OHS/instances/ohs1/httpd.conf: exit status = 0>
<2022-07-23 09:28:52> <INFO> <OHS-4005> <Check the instance log file for more information: ../gc_inst/user_projects/domains/GCDomain/servers/ohs1/logs/ohs1.log>
<2022-07-23 09:30:59> <WARNING> <OHS-4007> <Failed to start the server ohs1 successfully: attempting to cleanup the process>
Cause
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