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EM 13C: Exadata Storage Server Version 21.3.* and Later Showing Down In OEM (Doc ID 2895034.1)

Last updated on AUGUST 16, 2023

Applies to:

Enterprise Manager for Exadata - Version 13.4.0.0.0 and later
Information in this document applies to any platform.

Symptoms

Status of Exadata Storage Server version 21.3.* and later showing down in OEM

Getmetric command execution gives 0 value

<AGENT_HOME>/bin/emctl getmetric agent <Exadata_Storage_Target>,oracle_exadata,Response
Oracle Enterprise Manager Cloud Control 13c Release 5
Copyright (c) 1996, 2021 Oracle Corporation. All rights reserved.
Status,MSStatus,MgmtNetworkPingStatus
0,DOWN,SUCCESS

 

Check Manually able to connect to Storage server using cellcli from compute nodes

ssh -o ConnectTimeout=120 -o BatchMode=yes -o StrictHostKeyChecking=no -o PreferredAuthentications=publickey -l cellmonitor <IP_ADDRESS> "cellcli -xml -e \" list cell attributes msStatus \""
<?xml version="1.0" encoding="utf-8" ?>
<cli-output>
<context cell="<Storage_Server>"/>
<cell> <msStatus>running</msStatus>
</cell></cli-output>

 

 

Cause

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In this Document
Symptoms
Cause
Solution


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