Agent Is Up And Running But Unable To Communicate With OMS
(Doc ID 2907835.1)
Last updated on DECEMBER 10, 2022
Applies to:
Enterprise Manager Base Platform - Version 13.5.0.0.0 and laterInformation in this document applies to any platform.
Symptoms
On : 13.5.0.0.0 version, post-install agent fails to communicate with the oms and fails to send data to the OMS
<ABD>\agent_inst\bin>emctl status agent
Oracle Enterprise Manager Cloud Control 13c Release 5
Copyright (c) 1996, 2021 Oracle Corporation. All rights reserved.
---------------------------------------------------------------
Agent Version : 13.5.0.0.0
OMS Version : (unknown)
Protocol Version : 12.1.0.1.0
Agent Home : <ABD>/agent_inst
Agent Log Directory : <ABD>/agent_inst\sysman\log
Agent Binaries : <ABD>\agent_13.5.0.0.0
Core JAR Location : <ABD>\agent_13.5.0.0.0\jlib
Agent Process ID : 1276
Parent Process ID : 3204
Agent URL : http://<agent hostname>:<agent port>/emd/main/
Local Agent URL in NAT : http://<agent hostname>:<agent port>/emd/main/
Repository URL : https://:/empbs/upload/
Started at : <date/timestamp>
Started by user : <agent username>
Operating System : Windows version 10.0 (amd64)
Number of Targets : (none)
Last Reload : (none)
Last successful upload : (none)
Last attempted upload : (none)
Total Megabytes of XML files uploaded so far : 0
Number of XML files pending upload : 1
Size of XML files pending upload(MB) : 0
Available disk space on upload filesystem : 13.80%
Collection Status : Collections enabled
Heartbeat Status : (none)
Last attempted heartbeat to OMS : (none)
Last successful heartbeat to OMS : (none)
Next scheduled heartbeat to OMS : <date/timestamp>
---------------------------------------------------------------
Agent is Running and Ready
Oracle Enterprise Manager Cloud Control 13c Release 5
Copyright (c) 1996, 2021 Oracle Corporation. All rights reserved.
---------------------------------------------------------------
Agent Version : 13.5.0.0.0
OMS Version : (unknown)
Protocol Version : 12.1.0.1.0
Agent Home : <ABD>/agent_inst
Agent Log Directory : <ABD>/agent_inst\sysman\log
Agent Binaries : <ABD>\agent_13.5.0.0.0
Core JAR Location : <ABD>\agent_13.5.0.0.0\jlib
Agent Process ID : 1276
Parent Process ID : 3204
Agent URL : http://<agent hostname>:<agent port>/emd/main/
Local Agent URL in NAT : http://<agent hostname>:<agent port>/emd/main/
Repository URL : https://:/empbs/upload/
Started at : <date/timestamp>
Started by user : <agent username>
Operating System : Windows version 10.0 (amd64)
Number of Targets : (none)
Last Reload : (none)
Last successful upload : (none)
Last attempted upload : (none)
Total Megabytes of XML files uploaded so far : 0
Number of XML files pending upload : 1
Size of XML files pending upload(MB) : 0
Available disk space on upload filesystem : 13.80%
Collection Status : Collections enabled
Heartbeat Status : (none)
Last attempted heartbeat to OMS : (none)
Last successful heartbeat to OMS : (none)
Next scheduled heartbeat to OMS : <date/timestamp>
---------------------------------------------------------------
Agent is Running and Ready
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |