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EM 13c: EM Console Login Fails After Applying OJVM Patch on Repository Database. Error "ORA-20214: Failed to call: EM_USER_MODEL.GET_CREDS_PREDICATE" is Reported in the Logs (Doc ID 2914158.1)

Last updated on DECEMBER 07, 2022

Applies to:

Enterprise Manager Base Platform - Version 13.4.0.0.0 and later
Information in this document applies to any platform.

Symptoms

EM 13.4 Console login fails with an error:

ORA-20214: Failed to call: EM_USER_MODEL.GET_CREDS_PREDICATE: ORA-06508: PL/SQL: could not find program unit being called
ORA-06512: at "SYSMAN.MGMT_USER", line 12614
ORA-06512: at "SYSMAN.SETEMUSERCONTEXT", line 52

$../gc_inst/em/EMGC_OMS1/sysman/log/emoms.trc reports following errors:

Cause

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In this Document
Symptoms
Cause
Solution
References


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