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EM Error Message On Incident Manager (Doc ID 2929833.1)

Last updated on JULY 07, 2023

Applies to:

Enterprise Manager Base Platform - Version 13.5.0.0.0 and later
Information in this document applies to any platform.

Symptoms

Enterprise Manager is throwing an error message when trying to clear messages in Incident Manager on EM 13.5

From the Enterprise -> Monitoring -> Incident Manager menu

In View section, under Events without incidents section, click on"Actions" button and ten select Clear...

The following error is generated:

An error occurred. Please contact Oracle Support with these files.
<EM_INSTANCE_BASE>/user_projects/domains/<domain_name>/servers/<SERVER_NAME>/logs/access.log
<EM_INSTANCE_BASE>/user_projects/domains/<domain_name>/servers/<SERVER_NAME>/logs/<SERVER_NAME>-diagnostic.log
<EM_INSTANCE_BASE>/em/<OMS_NAME>/sysman/log/emoms.trc

java.lang.NullPointerException

 From <EM_INSTANCE_BASE>/gc_inst/em/EMGC_OMS1/sysman/log/emoms.trc:

 

Cause

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In this Document
Symptoms
Cause
Solution


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