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EM 13.5: Refresh My Oracle Support Job Fails With Error: "Uncaught exception in command updateARUTables: Java heap space" (Doc ID 2984468.1)

Last updated on NOVEMBER 15, 2023

Applies to:

Enterprise Manager Base Platform - Version 13.5.0.0.0 and later
Information in this document applies to any platform.

Symptoms

In Enterprise Manager (EM) Cloud Control, Refresh My Oracle Support Job fails with below error:

Job name=REFRESH_FROM_MY_ORACLE_SUPPORT_JOB
Job owner=SYSMAN
Categories=Jobs
Message=Job REFRESH_FROM_MY_ORACLE_SUPPORT_JOB failed.
Action message=Retry the execution.
Severity=Critical
Event reported time=Oct 26, 2023 12:33:52 PM EDT
Event Type=Job Status Change
Event name=JobStatus
Job Status=Error
Execution Log=
Uncaught exception in command updateARUTables: Java heap space

Cause

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In this Document
Symptoms
Cause
Solution
References


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