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EM13.5: Microsoft System Center Operations Manager (SCOM) Connector Integration Creates Duplicate Tickets In 3rd Party Tool (Doc ID 2993767.1)

Last updated on JANUARY 02, 2024

Applies to:

Enterprise Manager for Miscellaneous Plug-ins - Version 13.5.0.0.0 and later
Information in this document applies to any platform.

Symptoms

Oracle Enterprise Manager(OEM) integrated with ticketing tool Microsoft System Center Operations Manager (SCOM) connector.

For each incident in OEM, there are 2 tickets getting created. But OEM is sending the incidents only once.

Cause

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In this Document
Symptoms
Cause
Solution


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