EM 13.5c: EM Agent Start Fails With Error "Starting agent ...may have started but its status cannot be determined"
(Doc ID 3029969.1)
Last updated on JUNE 20, 2024
Applies to:
Enterprise Manager Base Platform - Version 13.5.0.0.0 and laterInformation in this document applies to any platform.
Symptoms
emctl start agent
Oracle Enterprise Manager Cloud Control 13c Release 5
Copyright (c) 1996, 2021 Oracle Corporation. All rights reserved.
Starting agent ............................................................. may have started but its status cannot be determined
Copyright (c) 1996, 2021 Oracle Corporation. All rights reserved.
Starting agent ............................................................. may have started but its status cannot be determined
.
$AGENT_INSTANCE_HOME/sysman/log/gcagent.log
2024-06-04 16:06:26,454 [115:B6D626C4] WARN - Ping communication error
o.s.emSDK.agent.comm.exception.ConnectException [Failure connecting to https://<slb_hostname>:<port no>/empbs/upload , err <DOMAIN_NAME>: Temporary failure in name resolution]
java.net.UnknownHostException [<Hostname>: Temporary failure in name resolution]
2024-06-04 16:06:37,422 [1:2D0A6D62:main (@ 2024-06-04 16:06:36 UTC)] INFO - agent status is being changed to INITIALIZING
2024-06-04 16:06:37,425 [1:2D0A6D62] INFO - Agent is starting up
o.s.emSDK.agent.comm.exception.ConnectException [Failure connecting to https://<slb_hostname>:<port no>/empbs/upload , err <DOMAIN_NAME>: Temporary failure in name resolution]
java.net.UnknownHostException [<Hostname>: Temporary failure in name resolution]
2024-06-04 16:06:37,422 [1:2D0A6D62:main (@ 2024-06-04 16:06:36 UTC)] INFO - agent status is being changed to INITIALIZING
2024-06-04 16:06:37,425 [1:2D0A6D62] INFO - Agent is starting up
Changes
Agent unable to communicate with SLB host server
Cause
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In this Document
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| Cause |
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