EM13c: Connector Configuration Fails with Certificate Error - PKIX Path Building When There Is A Proxy in The Configuration
(Doc ID 3032996.1)
Last updated on SEPTEMBER 20, 2024
Applies to:
Enterprise Manager for Miscellaneous Plug-ins - Version 13.5.0.0.0 and laterInformation in this document applies to any platform.
Symptoms
- Oracle Enterprise Manager Cloud Control(OEM) version 13.5
- Try to configure OEM with PagerDuty connector, and the Test configuration doesn't work as oms log reports below error:
<EM_INSTANCE_BASE>/em/EMGC_OMSn/sysman/log/emoms.trc
Exception when invoke method getTicketoracle.sysman.core.connector.common.exceptions.ConnectorException: Failed to call REST Service for connector 12345678hgfds987654 method getTicket.
Caused by: com.sun.jersey.api.client.ClientHandlerException: javax.net.ssl.SSLHandshakeException: PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target
2023-10-11 10:59:33,859 [EMUI_10_59_32_/console/connector/ticket/ticketConnectorConfig] ERROR ticketingconnector.GetTicketMethod logp.251 - Exception when invoke method getTicket
oracle.sysman.core.connector.common.exceptions.ConnectorException: Failed to call REST Service for connector 12345678hgfds987654 method getTicket.
Caused by: com.sun.jersey.api.client.ClientHandlerException: javax.net.ssl.SSLHandshakeException: PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target
Caused by: com.sun.jersey.api.client.ClientHandlerException: javax.net.ssl.SSLHandshakeException: PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target
2023-10-11 10:59:33,859 [EMUI_10_59_32_/console/connector/ticket/ticketConnectorConfig] ERROR ticketingconnector.GetTicketMethod logp.251 - Exception when invoke method getTicket
oracle.sysman.core.connector.common.exceptions.ConnectorException: Failed to call REST Service for connector 12345678hgfds987654 method getTicket.
Caused by: com.sun.jersey.api.client.ClientHandlerException: javax.net.ssl.SSLHandshakeException: PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target
- Issue persists even after adding the PagerDuty certificate to ../gc_inst/em/EMGC_OMS1/sysman/config/b64LocalCertificate.txt file.
- Customer has a proxy with the connector configuration.
- Openssl command works only when proxy is mentioned as a parameter:
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |
| References |