EM 13.5c: Incident Manager Page is Not loading or Loading Very Slow After Applying RU19 or Later
(Doc ID 3036427.1)
Last updated on JULY 25, 2024
Applies to:
Enterprise Manager Base Platform - Version 13.5.0.0.0 and laterInformation in this document applies to any platform.
Symptoms
In Enterprise Manager (EM) Cloud Control the following error shown in emoms.log when attempting to select the first incident on Enterprise -> Monitoring -> Incident Managers > Click on all open incidents page.
../gc_inst/em/EMGC_OMS1/sysman/log/emoms.log
2024-06-25 08:24:52,863 [[ACTIVE] ExecuteThread: '65' for queue: 'weblogic.kernel.Default (self-tuning)'] ERROR rest.RunbookRestController error.51 - [oracle.sysman.platform.runbooks.rest.RunbookRestController] [filterRelevantRunbooks:195] errMsg=java.net.SocketTimeoutException: newSocket: Couldn't connect to (oms_hostname/<ip_address>, <console port>) even after 60000 millisecs
javax.ws.rs.ProcessingException: java.net.SocketTimeoutException: newSocket: Couldn't connect to (oms_hostname/<ip_address>, <console port>) even after 60000 millisecs
at org.glassfish.jersey.client.internal.HttpUrlConnector.apply(HttpUrlConnector.java:287) ~[org.glassfish.jersey.core.jersey-client.jar:?]
at org.glassfish.jersey.client.ClientRuntime.invoke(ClientRuntime.java:255) ~[org.glassfish.jersey.core.jersey-client.jar:?]
Caused by: java.net.SocketTimeoutException: newSocket: Couldn't connect to (oms_hostname/<ip_address>, <console port>) even after 60000 millisecs
at weblogic.socket.NIOSocketMuxer.newSocket(NIOSocketMuxer.java:441) ~[com.oracle.weblogic.server.muxers.jar:12.2.1.4]
at weblogic.socket.NIOSocketMuxer.newSocket(NIOSocketMuxer.java:364) ~[com.oracle.weblogic.server.muxers.jar:12.2.1.4]
javax.ws.rs.ProcessingException: java.net.SocketTimeoutException: newSocket: Couldn't connect to (oms_hostname/<ip_address>, <console port>) even after 60000 millisecs
at org.glassfish.jersey.client.internal.HttpUrlConnector.apply(HttpUrlConnector.java:287) ~[org.glassfish.jersey.core.jersey-client.jar:?]
at org.glassfish.jersey.client.ClientRuntime.invoke(ClientRuntime.java:255) ~[org.glassfish.jersey.core.jersey-client.jar:?]
Caused by: java.net.SocketTimeoutException: newSocket: Couldn't connect to (oms_hostname/<ip_address>, <console port>) even after 60000 millisecs
at weblogic.socket.NIOSocketMuxer.newSocket(NIOSocketMuxer.java:441) ~[com.oracle.weblogic.server.muxers.jar:12.2.1.4]
at weblogic.socket.NIOSocketMuxer.newSocket(NIOSocketMuxer.java:364) ~[com.oracle.weblogic.server.muxers.jar:12.2.1.4]
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |