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EM 13c: OMS Start Failed - JPS-00260: Database Access Error. (Doc ID 3047427.1)

Last updated on SEPTEMBER 28, 2024

Applies to:

Enterprise Manager Base Platform - Version 13.5.0.0.0 and later
Information in this document applies to any platform.

Symptoms

OMS doesn't start. While attempting to start results failure and below errors are reported in the oms log:

<EM_INSTANCE_BASE>/em/EMGC_OMSn/sysman/log/emoms.log

Caused by: oracle.security.jps.service.credstore.CredStoreException: JPS-01055: Could not create credential store instance. Reason oracle.security.jps.JpsException: JPS-00260: Database access error. SQL state: 99999, error code: 28374.
  at oracle.security.jps.internal.credstore.ldap.LdapCredentialStore.init(LdapCredentialStore.java:190)
  at oracle.security.jps.internal.credstore.ldap.LdapCredentialStore.start(LdapCredentialStore.java:1021)
  at oracle.security.opss.internal.runtime.ServiceContextImpl.start(ServiceContextImpl.java:220)
  at oracle.security.opss.internal.runtime.ServiceContextManagerImpl.createDefaultContext(ServiceContextManagerImpl.java:325)
  at oracle.security.opss.internal.runtime.ServiceContextManagerImpl.initialize(ServiceContextManagerImpl.java:242)
  at oracle.security.jps.internal.config.OpssCommonStartup$1.run(OpssCommonStartup.java:167)
  at java.security.AccessController.doPrivileged(Native Method)
  at oracle.security.jps.internal.config.OpssCommonStartup.start(OpssCommonStartup.java:160)
  ... 27 more
Caused by: oracle.security.jps.JpsException: JPS-00260: Database access error. SQL state: 99999, error code: 28374.
  at oracle.security.jps.internal.common.config.AbstractSecurityStore.getSecurityStoreVersion(AbstractSecurityStore.java:205)
  at oracle.security.jps.internal.common.config.AbstractSecurityStore.getSecurityStoreVersionInternal(AbstractSecurityStore.java:168)
  at oracle.security.jps.internal.common.config.AbstractSecurityStore.getSecurityStoreVersion(AbstractSecurityStore.java:146)
  at oracle.security.jps.internal.credstore.ldap.LdapCredentialStore.init(LdapCredentialStore.java:186)
  ... 34 more
Caused by: oracle.security.jps.service.policystore.PolicyStoreException: JPS-00260: Database access error. SQL state: 99999, error code: 28374.
  at oracle.security.jps.internal

 EM Repository DB alert log reports below errors:

2024-09-11T05:05:02.230171+00:00
EMPDB(3):error 28374 happened for queue:SYSMAN.MGMT_ADMINMSG_BUS during timed act
EMPDB(3):error 28374 happened during Queue table repartitioning
2024-09-11T05:05:06.135709+00:00
Errors in file /u01/app/oracle/database/diag/rdbms/emrep/emrep/trace/emrep_dbw0_2977030.trc:
ORA-28374: typed master key not found in wallet
Errors in file /u01/app/oracle/database/diag/rdbms/emrep/emrep/trace/emrep_dbw0_2977030.trc (incident=132980) (PDBNAME=CDB$ROOT):
ORA-28374 [] [] [] [] [] [] [] [] [] [] [] []
Incident details in: /u01/app/oracle/database/diag/rdbms/emrep/emrep/incident/incdir_132980/emrep_dbw0_2977030_i132980.trc
2024-09-11T05:05:07.417089+00:00
DBW0 (ospid: 2977030): terminating the instance due to ORA error 28374
2024-09-11T05:05:07.459833+00:00
System state dump requested by (instance=1, osid=2977030 (DBW0)), summary=[abnormal instance termination].
System State dumped to trace file /u01/app/oracle/database/diag/rdbms/emrep/emrep/trace/emrep_diag_2977011.trc
2024-09-11T05:05:10.250229+00:00
Dumping diagnostic data in directory=[cdmp_20240911050507], requested by (instance=1, osid=2977030 (DBW0)), summary=[abnormal instance termination].
2024-09-11T05:05:11.520897+00:00
Instance terminated by DBW0, pid = 2977030

 

Cause

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In this Document
Symptoms
Cause
Solution
References


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