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EM24ai:Troubleshooting Enterprise Manager Agent Unreachable Alerts (Doc ID 3047775.1)

Last updated on DECEMBER 23, 2024

Applies to:

Enterprise Manager Base Platform - Version 24.1.0.0.0 and later
Information in this document applies to any platform.

Purpose

This troubleshooting guide is provided to assist customers who are experiencing problems with 24c Agents and the targets they monitor being marked as 'Unreachable' when they are not or not being marked 'Unreachable' when they should be.

There are two scenarios in which an Agent Unreachable status should get reported.

1. Agent Down but Host Up

2. Host Down

If an Agent is reported as Unreachable when the Agent is actually Up then its a False alert and needs to be investigated. Similarly, if the Agent is actually Down but its status is Up in the Console then the incorrect status needs investigation.

Troubleshooting Steps

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In this Document
Purpose
Troubleshooting Steps
References

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