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EM 13.5 : Agent Install using AgentPush.sh showing OMS is unreachable (Doc ID 3057930.1)

Last updated on DECEMBER 08, 2024

Applies to:

Enterprise Manager Base Platform - Version 13.5.0.0.0 and later
Information in this document applies to any platform.

Symptoms

In Enterprise Manager (EM) Cloud Control 13.5 when EM Agent is installed using AgentPull.sh is showing that the OMS is unreachable. This behavior was seen when customer has Gold Agent Image with RU23 created in OEM post RU23 patch activity(a remote agent) and new OEM agent installation with AgentPull.sh

The EM Agent Installation is done using the silent method

Oracle Enterprise Manager Cloud Control 13c Release 5
Copyright (c) 1996, 2021 Oracle Corporation. All rights reserved.
---------------------------------------------------------------
Agent Version : 13.5.0.0.0
OMS Version : (unknown)
Protocol Version : 12.1.0.1.0
Agent Home : <AGENT_BASE_DIRECTORY>/agent_inst
Agent Log Directory : <AGENT_BASE_DIRECTORY>/agent_inst/sysman/log
Agent Binaries : <AGENT_BASE_DIRECTORY>/agent_13.5.0.0.0
Core JAR Location : <AGENT_BASE_DIRECTORY>/agent_13.5.0.0.0/jlib
Agent Process ID : 137693
Parent Process ID : 137650
Agent URL : http://AGENT_HOSTNAME:PORT/emd/main/
Local Agent URL in NAT : http://AGENT_HOSTNAME:PORT/emd/main/
Repository URL : https://OMS_HOSTNAME:PORT/empbs/upload/
Started at : 2024-11-06 02:13:45
Started by user : oracle
Operating System : Linux version 4.18.0-553.22.1.el8_10.x86_64 (amd64)
Number of Targets : (none)
Last Reload : (none)
Last successful upload : (none)
Last attempted upload : (none)
Total Megabytes of XML files uploaded so far : 0
Number of XML files pending upload : 1
Size of XML files pending upload(MB) : 0
Available disk space on upload filesystem : 64.45%
Collection Status : Collections enabled
Heartbeat Status : OMS is unreachable
Last attempted heartbeat to OMS : 2024-11-06 02:14:23
Last successful heartbeat to OMS : (none)
Next scheduled heartbeat to OMS : 2024-11-06 02:14:53

---------------------------------------------------------------
Agent is Running and Ready
bash-4.4$ <AGENT_BASE_DIRECTORY>/agent_inst/bin/emctl upload agent
Oracle Enterprise Manager Cloud Control 13c Release 5
Copyright (c) 1996, 2021 Oracle Corporation. All rights reserved.
---------------------------------------------------------------
EMD upload error:full upload has failed: uploadXMLFiles skipped :: OMS version not checked yet. If this issue persists check trace files for ping to OMS related errors. (OMS_DOWN)



Cause

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In this Document
Symptoms
Cause
Solution
References


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