EM 24ai : EM Agent Install/Upgrade Failed at the Prerequisite Step with OUI-18001
(Doc ID 3067262.1)
Last updated on JANUARY 25, 2025
Applies to:
Enterprise Manager Base Platform - Version 24.1.0.0.0 and laterLinux x86-64
Symptoms
In Enterprise Manager (EM) Cloud Control 24ai, while trying to Install 24ai Agent or Upgrade Agent to 24ai on Linux 6 it is failing at the prerequisite check step with:
Performing check for CertifiedVersions_agent
Is the software certified on the current operating system?
Expected result: One of oracle-8, oracle-7, SuSE-11, SuSE-12, SuSE-15, redhat-7, redhat-8, oracle-9, ubuntu-22, debian-11
Actual Result: redhat-6.10
Check complete. The overall result of this check is: Failed
Check complete: Failed
Problem: This Oracle software is not certified on the current O/S.
Recommendation: Make sure you are installing the software on a certified platform.
========================================================
Performing check for Packages_agent
Are the required packages installed on the current operating system?
Prerequisite Check was skipped and did not execute.
Check complete: Not executed
OUI-18001: The operating system 'Linux Version redhat-6.10' is not supported.
Recommendation: You may actually have installed packages which have obsoleted these, in which case you can successfully continue with the install. If you have not, it is recommended that you do not continue.
Cause
To view full details, sign in with your My Oracle Support account. |
|
Don't have a My Oracle Support account? Click to get started! |
In this Document
| Symptoms |
| Cause |
| Solution |