EM 13c : Upgrade Agent From 13.3 To 13.5 Does Not Finish
(Doc ID 3070146.1)
Last updated on FEBRUARY 07, 2025
Applies to:
Enterprise Manager Base Platform - Version 13.3.0.0.0 and laterInformation in this document applies to any platform.
Symptoms
In Enterprise Manager (EM) Cloud Control 13.5 while upgrading the EM Agent from 13.3 to 13.5, the job never ends and no error message displayed.
/tmp/OraInstall<timestamp>/nextgen<timestamp>.log.
2025-01-22 16:02:54,859 INFO [11] oracle.sysman.ois.oisc.oiscu.OiscuHelper - Checking for compatible entries in the staging area.
2025-01-22 16:02:54,863 INFO [11] oracle.sysman.ois.oisc.oiscu.OiscuHelper - Checking Component : "oracle.mysql.omys.agent.plugin" version "13.2.2.0.0" platform "[ ALL_PLATFORMS NT_X86 NT_IA64 NT_AMD64 W95 W98 Linux Linux_AMD64 Linux_S390_31 Linux_S390 Linux_PPC Linux_LOP HP_IA32 HP_IA64 MACOSX MAC-OS-IN MAC-OS-IN64 Linux_64 Linux_Itanium Solaris Linux_SPARC64 Solaris_SPARC64 NT_Alpha Intel_Solaris Intel_Solaris32 SINIX_Y ReliantUNIX_M UNIX_Alpha IBM_AIX IBM_AIXPPC64 Dynix UnixWare OpenVMS DG_UX HP_UX HP_UX64 IBM_MVS NetWare_411 NetWare_500 NEC Hitachi_UX Iris NCOS ]".
2025-01-22 16:02:54,863 INFO [11] oracle.sysman.ois.oisc.oiscu.OiscuHelper - Total no of errors : 0 Total no of warnings : 0
2025-01-22 16:02:54,863 INFO [11] oracle.sysman.ois.oisc.oiscu.OiscuHelper -
2025-01-22 16:02:54,863 INFO [11] oracle.sysman.ois.oisc.oiscu.OiscuHelper -
2025-01-22 16:02:54,895 INFO [11] oracle.sysman.oii.oiio.oiiol.OiiolTextLogger - Staging FAILED! Throwable is <AGENT_HOME>/agent_13.5.0.0.0/oracle_common/jdk/jre/lib/amd64/libawt_xawt.so: libXrender.so.1: cannot open shared object file: No such file or directory
2025-01-22 16:02:54,898 INFO [11] oracle.sysman.oii.oiio.oiiol.OiiolTextLogger - <AGENT_HOME>/agent_13.5.0.0.0/oracle_common/jdk/jre/lib/amd64/libawt_xawt.so: libXrender.so.1: cannot open shared object file: No such file or directory
2025-01-22 16:02:54,898 INFO [11] oracle.sysman.ois.oisc.oiscu.OiscuHelper - OSP-11021:Stage aborted
2025-01-22 16:02:54,863 INFO [11] oracle.sysman.ois.oisc.oiscu.OiscuHelper - Checking Component : "oracle.mysql.omys.agent.plugin" version "13.2.2.0.0" platform "[ ALL_PLATFORMS NT_X86 NT_IA64 NT_AMD64 W95 W98 Linux Linux_AMD64 Linux_S390_31 Linux_S390 Linux_PPC Linux_LOP HP_IA32 HP_IA64 MACOSX MAC-OS-IN MAC-OS-IN64 Linux_64 Linux_Itanium Solaris Linux_SPARC64 Solaris_SPARC64 NT_Alpha Intel_Solaris Intel_Solaris32 SINIX_Y ReliantUNIX_M UNIX_Alpha IBM_AIX IBM_AIXPPC64 Dynix UnixWare OpenVMS DG_UX HP_UX HP_UX64 IBM_MVS NetWare_411 NetWare_500 NEC Hitachi_UX Iris NCOS ]".
2025-01-22 16:02:54,863 INFO [11] oracle.sysman.ois.oisc.oiscu.OiscuHelper - Total no of errors : 0 Total no of warnings : 0
2025-01-22 16:02:54,863 INFO [11] oracle.sysman.ois.oisc.oiscu.OiscuHelper -
2025-01-22 16:02:54,863 INFO [11] oracle.sysman.ois.oisc.oiscu.OiscuHelper -
2025-01-22 16:02:54,895 INFO [11] oracle.sysman.oii.oiio.oiiol.OiiolTextLogger - Staging FAILED! Throwable is <AGENT_HOME>/agent_13.5.0.0.0/oracle_common/jdk/jre/lib/amd64/libawt_xawt.so: libXrender.so.1: cannot open shared object file: No such file or directory
2025-01-22 16:02:54,898 INFO [11] oracle.sysman.oii.oiio.oiiol.OiiolTextLogger - <AGENT_HOME>/agent_13.5.0.0.0/oracle_common/jdk/jre/lib/amd64/libawt_xawt.so: libXrender.so.1: cannot open shared object file: No such file or directory
2025-01-22 16:02:54,898 INFO [11] oracle.sysman.ois.oisc.oiscu.OiscuHelper - OSP-11021:Stage aborted
Cause
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In this Document
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