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EM 13c, 24ai: LDAP User Authentication Resulted in Hung State, After Successfully Configured the LDAP For External Authentication (Doc ID 3072423.1)

Last updated on FEBRUARY 16, 2025

Applies to:

Enterprise Manager Base Platform - Version 13.4.0.0.0 and later
Information in this document applies to any platform.

Symptoms

In OEM environment after successful configuration of the LDAP, and trying to login with the external user the login page going to hung state.

<GC_INST>/user_projects/domains/GCDomain/servers/EMGC_ADMINSERVER/logs/EMGC_ADMINSERVER.out , it shows that its trying to reach different other servers, not just one which is configured LDAP host.

<Feb 4, 2025 5:56:05,738 PM UTC> <Warning> <Security> <BEA-099117> <The LDAP authentication provider named "EM_provider" failed to make a connection to LDAP server at ldaps://DomanB.domain.com:636, the error cause is: Connection timed out.>
<Feb 4, 2025 5:58:12,969 PM UTC> <Warning> <Security> <BEA-099117> <The LDAP authentication provider named "EM_provider" failed to make a connection to LDAP server at ldaps://DomanC.domain.com:636, the error cause is: Connection timed out.>
<Feb 4, 2025 6:00:20,202 PM UTC> <Warning> <Security> <BEA-099117> <The LDAP authentication provider named "EM_provider" failed to make a connection to LDAP server at ldaps://DomanD.domain.com:636, the error cause is: Connection timed out.>

Cause

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In this Document
Symptoms
Cause
Solution


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