EM 13c: Mail Server Configuration Failed With Error 'Could Not Convert Socket To TLS' (Doc ID 3075072.1)

Last updated on MARCH 13, 2025

Applies to:

Enterprise Manager Base Platform - Version 13.5.0.0.0 and later
Information in this document applies to any platform.

Symptoms

In Enterprise Manager Cloud Control (OEM) console, mail server configuration failed with <Mail Server>:<Port>: Test failed with message: "Could not convert socket to TLS" [SMTP Server: <Mail Server>:<Port>, User name: null, Secure Connection: TLS, if available].

$ <EM_INSTANCE_BASE>/gc_inst/em/EMGC_OMS1/sysman/log/emoms_pbs.trc

2025-02-27 19:29:16,700 [DeliveryThread-EMAIL6] ERROR notification.pbs logp.251 - Email Delivery Exception: Failed to connect to gateway [<Mail Server>:<Port>:TLS:STARTTLS user=null pwd=null]: MessagingException(javax.mail.MessagingException), Could not convert socket to TLS
oracle.sysman.emSDK.core.notification.EmailDeliveryException: Failed to connect to gateway [<Mail Server>:<Port>:TLS:STARTTLS user=null pwd=null]: MessagingException(javax.mail.MessagingException), Could not convert socket to TLS
at oracle.sysman.core.common.notification.Email.sendEmail(Email.java:1008) ~[emCoreCommon.jar:?]
at oracle.sysman.core.common.notification.Email.sendEmail(Email.java:591) ~[emCoreCommon.jar:?]
at oracle.sysman.core.common.notification.Email.sendEmail(Email.java:508) ~[emCoreCommon.jar:?]

Cause

	To view full details, sign in with your My Oracle Support account.
	Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.

EM 13c: Mail Server Configuration Failed With Error 'Could Not Convert Socket To TLS' (Doc ID 3075072.1)

Applies to:

Symptoms

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!