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What is the Oracle Diagnostic Methodology (ODM)? (Doc ID 312789.1)

Last updated on JANUARY 08, 2024

Applies to:

My Oracle Support - Version 6 and later
My Oracle Support - Version 3.0.0 and later
Information in this document applies to any platform.
ODM = Oracle Diagnostic Methodology



Goal

What is the Oracle Diagnostic Methodology (ODM)?

This document explains the methodology used by Oracle Support for problem solving. 

Solution

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In this Document
Goal
Solution
 Introduction
 What is ODM?
 Where do we see ODM?
 What do you think?
 What is the ODM Flow?
 Frame Issue
 Question / Answer
 Identify / Verify Issue
 Determine / Justify Cause
 Identify Effective Solutions
 Implement Best Solutions
 Finalize Knowledge

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