Grid Control Shows DBSNMP Account Locked ORA-28000 Or Agent Connection to Instance Failed ORA-28001 Password Expired From Database Home Page (Doc ID 352585.1)

Last updated on FEBRUARY 06, 2017

Applies to:

Enterprise Manager Base Platform - Version 10.1.0.2 to 11.1.0.1 [Release 10.1 to 11.1]
Information in this document applies to any platform.

Symptoms

Enterprise Manager  (EM) Grid Control shows database status as down in the console but it is actually running. The error is:

ORA-28000: the account is locked (DBD ERROR: OCISessionBegin).

The same error is shown  when navigating to the Database Monitoring Configuration page. It shows the DBSNMP account locked.
After resetting the password for the DBSNMP account, it becomes locked everyday.

OR

+ In Grid Control the Database Home page Shows the Error :

Agent Connection to Instance
Status Failed
Details Failed to connect to database instance: ORA-28001: the password has expired (DBD ERROR: OCISessionBegin).

Changes

 

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms