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Files Needed for Troubleshooting an EM 10G Service Request if an RDA is not Available (Doc ID 405755.1)

Last updated on MARCH 03, 2020

Applies to:

Enterprise Manager for Oracle Database - Version to [Release 11.1 to 11.2]
Enterprise Manager Base Platform - Version to [Release 10.2]
Information in this document applies to any platform.


Recommended Files to Upload for an Enterprise Manager 10g Service Request

In all cases, we need and RDA if you are experiencing an application problem. If an RDA is not available or cannot be uploaded, please provide the following sets of data.


All users logging a Service Request (SR) for Enterprise Manager Grid Control or DB Control.


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In this Document
 For Enterprise Manager Grid Control Service Request
 For Enterprise Manager DB Control Service Request

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