Grid Control Agent Startup Fails with "FATAL_ERROR::500|ORA-20603: The timezone of the multiagent target (XXX,YYY) is not consistent with the timezone (AAA) reported by other agents" (Doc ID 429068.1)

Last updated on APRIL 18, 2013

Applies to:

Enterprise Manager Base Platform - Version 10.2.0.1 to 11.1.0.1 [Release 10.2 to 11.1]
Information in this document applies to any platform.
Checked for relevance on 18-APR-2013

Symptoms

After installing the Enterprise Manager Grid Agent onto a Cluster, the Agent starts up but then is forcefully shutdown. The <AGENT_HOME>/<nodename>/sysman/log/emagent.trc file shows:

<timestamp> Thread-4124978080 ERROR upload: Failed to upload file A0000004.xml, ret = -6
<timestamp> Thread-4124978080 WARN upload: FxferSend: received fatal error in header from repository: https://omsmachine.domain:1159/em/upload
FATAL_ERROR::500|ORA-20603: The timezone of the multiagent target (RAC_DB,rac_database)is not consistent with the timezone (-05:00) reported by other agents.
ORA-06512: at &quot;SYSMAN.TARGETS_INSERT_TRIGGER&quot;, line 164
ORA-04088: error during execution of trigger 'SYSMAN.TARGETS_INSERT_TRIGGER'

OR
<timestamp> Thread-1854 ERROR upload: Failed to upload file A0000003.xml, ret = -6
<timestamp> Thread-1854 WARN upload: FxferSend: received fatal error in header from repository: https://omsmachine.domain:1159/em/upload
FATAL_ERROR::500|ORA-20603: The timezone of the multiagent target (crs, cluster) is not consistent with the timezone (US/Central) reported by other agents.
ORA-06512: at "SYSMAN.TARGETS_INSERT_TRIGGER", line 147
ORA-04088: error during execution of trigger 'SYSMAN.TARGETS_INSERT_TRIGGER'

The actual TZ, cluster name or RAC Database name shown in the error will vary as per the setup.

Cause

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