EM 10g: Listener Target Status Down in Enterprise Manager with Metric Collection Error: Message 3509 not found; No message file for product=network, facility=TNS (Doc ID 559236.1)

Last updated on JUNE 28, 2017

Applies to:

Enterprise Manager for Oracle Database - Version 10.2.0.3 and later
Linux x86
Checked for relevance on 10-AUG-2011
Checked for relevance on 03-Sep-2014

Symptoms

Enterprise Manager (EM) Grid or Cloud Control target listener status is displayed as DOWN in , even though it is operating effectively.

The following metric collection error is reported:

The listener is down: Message 3509 not found; No message file for product=network, facility=TNS

Changes

 

Cause

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