EM 10g: Listener Target Status Down in Enterprise Manager with Metric Collection Error: Message 3509 not found; No message file for product=network, facility=TNS

(Doc ID 559236.1)

Last updated on NOVEMBER 17, 2017

Applies to:

Enterprise Manager for Oracle Database - Version 10.2.0.3 and later
Linux x86

Symptoms

Enterprise Manager (EM) Grid or Cloud Control target listener status is displayed as DOWN in , even though it is operating effectively.

The following metric collection error is reported:

The listener is down: Message 3509 not found; No message file for product=network, facility=TNS

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms