My Oracle Support Banner

Troubleshooting Failed Enterprise Manager Jobs using Diagnostic Kit (Doc ID 561068.1)

Last updated on AUGUST 19, 2022

Applies to:

Enterprise Manager Base Platform - Version to [Release 10.1 to 11.1]
Information in this document applies to any platform.


Enterprise Manager (EM) heavily uses the Job System to perform some important system-related tasks or user-related activities. Jobs are often complex and split into many steps. When a job overall fails, one needs to understand which step in particular failed, and why.

The Enterprise Manager Job User Interface can be used to diagnose a job when directly connected to the console. When it comes to capturing all necessary information in one shot and share it with another person (e.g. when raising a Service Request or a Product Defect) screen shots are not that useful.

The purpose of this document is to show how EM DiagKit can be used to fulfill this task.

Troubleshooting Steps

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document
Troubleshooting Steps

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.