Warning Alerts Still Reported in Grid Control for Metrics That Have Been Disabled (Doc ID 744115.1)

Last updated on SEPTEMBER 03, 2014

Applies to:

Enterprise Manager Base Platform - Version 10.2.0.1 to 11.1.0.1 [Release 10.2 to 11.1]
Information in this document applies to any platform.
Checked for relevance on 03-Sep-2014

Symptoms

Although "Average Users Waiting Count" & "Database Time Spent Waiting" metrics are disabled from EM side, alerts are still sent for current severity.

Steps to reproduce:

1. Go on Grid  Console >> Targets >> Databases >> choose the desired database >> Database home page >> Metric & Policy Settings page.

2. Select "Average Users Waiting Count" and/or "Database Time Spent Waiting" metrics.

Then, click on "Disabled".

=> get confirmation that these Metrics are disabled successfully.

But Critical & Warning alerts still sent for "Average Users Waiting Count" and "Database Time Spent Waiting" metrics.

If the fix  introduced by EM Diagnostic kit for POLICIES - 700 - "Open Severity's for disabled metrics" is run using that command :

$ repvfy verify policies -test 700 -fix

- Old alerts are removed, but in the next collection, new alerts will be generated and sent as if the metrics are still enabled.

Cause

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