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"Could not connect to SMTP host" when trying Test Email from Grid Console (Doc ID 870693.1)

Last updated on JANUARY 17, 2023

Applies to:

Enterprise Manager Base Platform - Version to [Release 10.2]
Information in this document applies to any platform.
This problem can occur on any platform.


Setting or Changing the mail server in the Grid Console Setup -> Notification Methods -> and clicking on "Test Mail Servers" fails with error:

<host_name>: Test failed with message: "Could not connect to SMTP host: <host_name>,
port: PORT; nested exception is: Connection timed out" [SMTP Server:
<host_name>, User name: null, Secure Connection: NONE]

There is a firewall between the OMS machine and SMTP server due to which the following also failed :

The communication from the OMS machine to  SMTP server has been opened but the test email still fails with the above error.

But, it is possible to send email from the command line using the steps in <Note 74269.1>


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