Unable to Launch Hyperion Workspace Error: 'Cannot display the webpage' (Doc ID 1059523.1)

Last updated on JULY 28, 2016

Applies to:

Hyperion Planning - Version 9.3.1.1.00 to 11.1.1.3.00 [Release 9.3 to 11.1]
Information in this document applies to any platform.
8.3.15

Symptoms

When trying to access Hyperion Workspace using the following URL:

http://<servername>:19000/workspace/index.jsp

The following error occurs:

=======================================================================
Internet Explorer cannot display the webpage

Most likely causes:
You are not connected to the Internet.
The website is encountering problems.
There might be a typing error in the address.


Connecting to Workspace using port 45000 is successful, but many of the required features are not available on this port.

Cause

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