Error Saying File Is Corrupted when You Open Word and Excel 2007 Files That Were Attached as Custom Documents to Workspace in 9.3.1.4 (Doc ID 1059582.1)

Last updated on AUGUST 08, 2016

Applies to:

Hyperion Financial Management - Version 9.3.1.4.00 and later
Information in this document applies to any platform.

Symptoms

When users download Office 2007 files, e.g. Word or Excel files, that were uploaded to Workspace as custom documents, they get an error message saying the file is corrupted. However, the file can be recovered and used.

- Administration -> Manage Documents -> Custom Documents
- click "Load", select any document produced by Word 2007 (e.g .docx) and complete the load
- Download it and save it, then open it with Word. You will get an error saying the file was corrupted.
- Once recovered, the file opens fine.

Changes

You upgraded to 9.3.1.4

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms