Error Saying File Is Corrupted when You Open Word and Excel 2007 Files That Were Attached as Custom Documents to Workspace in 126.96.36.199
Last updated on AUGUST 08, 2016
Applies to:Hyperion Financial Management - Version 188.8.131.52.00 and later
Information in this document applies to any platform.
When users download Office 2007 files, e.g. Word or Excel files, that were uploaded to Workspace as custom documents, they get an error message saying the file is corrupted. However, the file can be recovered and used.
- Administration -> Manage Documents -> Custom Documents
- click "Load", select any document produced by Word 2007 (e.g .docx) and complete the load
- Download it and save it, then open it with Word. You will get an error saying the file was corrupted.
- Once recovered, the file opens fine.
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