Financial Reporting (FR) Books with Multiple Prompts Cause the Financial Reporting Web Service to Crash (Doc ID 1061742.1)

Last updated on AUGUST 08, 2016

Applies to:

Hyperion BI+ - Version 11.1.1.2.00 to 11.1.1.2.00 [Release 11.1]
Information in this document applies to any platform.

Symptoms

Books containing reports with multiple prompts cause the Financial Reporting Web Server service to crash.  When you run the individual reports in Workspace, they run correctly.  When you run the book, it errors as follows:

Message from the ISAPI plugin: No backend server available for connection: timed out after 10 seconds or idempotent set to OFF.

After the error displays, the Financial Reporting  Web Service stops. If you restart the service and run the same book, you will see the following error:

Nested exception is:java.lang.OutOfMemoryError: allocLargeObjectOrArray - Object size: 318767120, Num elements: 318767104.

In Workspace, in the File menu,  Preferences:  Financial Reporting, the "Merge Equivalent Prompts" checkbox is checked. If you un-check  "Merge Equivalent Prompts", the book runs correctly.

Cause

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