User Unable to Connect To Essbase, Errors with "Invalid User Credentials" (Doc ID 1065271.1)

Last updated on JULY 29, 2016

Applies to:

Hyperion Essbase - Version 9.0.0.0.00 and later
Information in this document applies to any platform.
*** Checked for Relevance 21-Sep-2012 ***

Symptoms

User cannot connect to Essbase from the Essbase Excel Add in.  They receive the error message "Invalid user credentials".

Changes

The users password was recently changed using Shared Services

Cause

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