User Unable to Connect To Essbase, Errors with "Invalid User Credentials"

(Doc ID 1065271.1)

Last updated on APRIL 19, 2018

Applies to:

Hyperion Essbase - Version and later
Information in this document applies to any platform.
*** Checked for Relevance 21-Sep-2012 ***


User cannot connect to Essbase from the Essbase Excel Add in.  They receive the error message "Invalid user credentials".


The users password was recently changed using Shared Services


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