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Hyperion Shared Services Error "The CSS.xml file is invalid Error Code: 9" (Doc ID 1080182.1)

Last updated on NOVEMBER 12, 2019

Applies to:

Hyperion Planning - Version to [Release 9.2 to 11.1]
Hyperion Financial Management - Version to [Release 9.2 to 11.1]
Information in this document applies to any platform.


After restart Hyperion Shared Services, the web application server is giving an HTTP 404 "Page not found" response to every request for a page.

Because of this, no other System 9 or EPM System product can be succesfully started, since they all require Shared Services to be correctly functioning in order to provide an authentication mechanism.

The SharedServices_Security log file (in this case Shared Services is deployed on Oracle's Weblogic application server) contains messages similar to this:

2010-03-31 07:32:32,099 [[ACTIVE] ExecuteThread: '0' for queue: 'weblogic.kernel.Default (self-tuning)'] WARN com.hyperion.css.common.configuration.CSSConfigurationImplXML.<init>(;)V(Unknown Source) - Cannot configure the system. Please check the configuration.

Error Code: -1
com.hyperion.css.common.configuration.CSSConfigurationException: The CSS.xml file is invalid Error Code: 9


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