Hyperion Shared Services Error "The CSS.xml file is invalid Error Code: 9" (Doc ID 1080182.1)

Last updated on AUGUST 01, 2016

Applies to:

Hyperion Planning - Version 9.2.0.0.00 to 11.1.1.3.00 [Release 9.2 to 11.1]
Hyperion Financial Management - Version 9.2.0.0.00 to 11.1.1.3.00 [Release 9.2 to 11.1]
Information in this document applies to any platform.

Symptoms

After restart Hyperion Shared Services, the web application server is giving an HTTP 404 "Page not found" response to every request for a page.

Because of this, no other System 9 or EPM System product can be succesfully started, since they all require Shared Services to be correctly functioning in order to provide an authentication mechanism.

The SharedServices_Security log file (in this case Shared Services is deployed on Oracle's Weblogic application server) contains messages similar to this:

2010-03-31 07:32:32,099 [[ACTIVE] ExecuteThread: '0' for queue: 'weblogic.kernel.Default (self-tuning)'] WARN com.hyperion.css.common.configuration.CSSConfigurationImplXML.<init>(Ljava.net.URL;)V(Unknown Source) - Cannot configure the system. Please check the configuration.

Error Code: -1
com.hyperion.css.common.configuration.CSSConfigurationException: The CSS.xml file is invalid Error Code: 9

Cause

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