Errors: "There is not enough free space for patching process", "Unable to locate tools.jar", and "DB TYPE HAS NOT BEEN DETERMINED!" While Applying Service Patch 3 to System 9.3.1 (Doc ID 1081186.1)

Last updated on AUGUST 08, 2016

Applies to:

Hyperion BI+ - Version: 9.3.1.3.00 and later   [Release: 9.3 and later ]
Sun SPARC Sun OS

Symptoms

Three errors were encountered when trying to run service patch 3 against Hyperion System 9.3.1 on Oracle Solaris:

(1) "Unable to locate tools.jar"
(2) "DB TYPE HAS NOT BEEN DETERMINED!"
(3) "There is not enough free space for patching process"

Look for these messages in /SP_Installer/log/err_9.3.1.3.0.401.log and out_9.3.1.3.0.401.log.

Changes

A long file system name for the directory which is used for BI+ installation causes this problem (the dk -k command produces three lines which are not parsed correctly).

Be sure that all Hyperion servers have been stopped before running the service patch.

Cause

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