'ERROR 1720. There is a Problem With This Windows Installer Package' While Installing DRM (Doc ID 1097861.1)

Last updated on JULY 28, 2016

Applies to:

Hyperion Data Relationship Management - Version 9.3.1.0.00 to 11.1.1.3.00 [Release 9.3 to 11.1]
Information in this document applies to any platform.

Symptoms

While installing DRM client by executing the mdm_client_setup.exe or mdm_server_setup.exe, the installation fails with the following errors:

1. Error 1720. There is a problem with the Windows Installer package.


or

2. "Error 1720. There is a problem with this Windows Installer package. A script required for this install to complete could not be run. Contact your support personnel or Package vendor. Custom action HYP_RemoveProcmgrProxy script error -2147023838.

Cause

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