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Troubleshooting Essbase Agent Hangs on Windows Systems (Doc ID 1107099.1)

Last updated on FEBRUARY 01, 2022

Applies to:

Hyperion Essbase - Version 9.3.1.0.00 and later
Generic Windows
Confirmed Bug Status on 22-02-2011

Purpose

The following steps should be taken when the Essbase Agent is in a hung/unresponsive state.  Recovery from the hang may result in a corrupt security file.  This Guide addresses periodically backing up the Security file.

There are 4 different areas that are covered in this document:

  • Setting the debug for logs.
  • Taking mini dumps during the hang.
  • Taking java dumps.
  • Rebooting the machine.

The document is based on Essbase v11.1.2.x, however, can be used with previous versions. The pathing for files/logs will be different.

 

Troubleshooting Steps

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In this Document
Purpose
Troubleshooting Steps
References

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