Troubleshooting Essbase Agent Hangs on Windows Systems
(Doc ID 1107099.1)
Last updated on JANUARY 03, 2023
Applies to:Hyperion Essbase - Version 188.8.131.52.00 and later
Confirmed Bug Status on 22-02-2011
The following steps should be taken when the Essbase Agent is in a hung/unresponsive state. Recovery from the hang may result in a corrupt security file. This Guide addresses periodically backing up the Security file.
There are 4 different areas that are covered in this document:
- Setting the debug for logs.
- Taking mini dumps during the hang.
- Taking java dumps.
- Rebooting the machine.
The document is based on Essbase v11.1.2.x, however, can be used with previous versions. The pathing for files/logs will be different.
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