Troubleshooting Essbase Agent Hangs on Windows Systems (Doc ID 1107099.1)

Purpose

The following steps should be taken when the Essbase Agent is in a hung/unresponsive state.  Recovery from the hang may result in a corrupt security file.  This Guide addresses periodically backing up the Security file.

There are 4 different areas that are covered in this document:

• Setting the debug for logs.
• Taking mini dumps during the hang.
• Taking java dumps.
• Rebooting the machine.

The document is based on Essbase v11.1.2.x, however, can be used with previous versions. The pathing for files/logs will be different.

Troubleshooting Steps

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