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EPM Workspace 11.1.1.3 Login Page Hangs with Message "Authenticating User" (Doc ID 1114386.1)

Last updated on MARCH 01, 2018

Applies to:

Hyperion BI+ - Version 11.1.1.3.00 and later
Generic Windows
April 2016

Symptoms

The users have reported log in/log out problems in Workspace when using Internet Explorer 7. The symptoms are:

Sometimes the users have to close every open Internet Explorer window or kill the process iexplore.exe and then the second login usually works.

Cause

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In this Document
Symptoms
Cause
Solution


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