EPM Workspace 11.1.1.3 Login Page Hangs with Message "Authenticating User" (Doc ID 1114386.1)

Last updated on OCTOBER 04, 2022

Applies to:

Hyperion BI+ - Version 11.1.1.3.00 and later
Generic Windows
April 2016

The users have reported log in/log out problems in Workspace when using Internet Explorer 7. The symptoms are:

"Authenticating User" message comes up and the “wheel” stops turning but nothing happens.
"Authenticating User" message comes up and the “wheel” keeps turning but nothing happens.
"Authenticating User" message comes up and after about 30 seconds the iexplore.exe process hangs and users have to kill the process.

Sometimes the users have to close every open Internet Explorer window or kill the process iexplore.exe and then the second login usually works.

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In this Document

Symptoms

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