Shared Services Database Configuration Options are Greyed Out in the System Configurator

(Doc ID 1130825.1)

Last updated on FEBRUARY 16, 2018

Applies to:

Hyperion BI+ - Version and later
Information in this document applies to any platform.
***Checked for relevance on feb 2016***


After launching the EPM System Configurator for the first time, the following options are greyed out and cannot be selected:

If the user enters the database information in the Database Connection Information section of this screen, and click Next button, the following error message is obtained:

EPMCFG-10372: the database does not contain shared services information, check the connection information to this database.


Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms