Shared Services Database Configuration Options are Greyed Out in the System Configurator (Doc ID 1130825.1)

Last updated on SEPTEMBER 16, 2016

Applies to:

Hyperion BI+ - Version 11.1.2.0.00 and later
Information in this document applies to any platform.
***Checked for relevance on feb 2016***

Symptoms

After launching the EPM System Configurator for the first time, the following options are greyed out and cannot be selected:

If the user enters the database information in the Database Connection Information section of this screen, and click Next button, the following error message is obtained:

EPMCFG-10372: the database does not contain shared services information, check the connection information to this database.

Cause

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