SmartView Refresh Does Not Work On Machine Containing Internet Explorer 8 (IE8) (Doc ID 1146229.1)

Last updated on JULY 29, 2016

Applies to:

Hyperion Essbase - Version 9.3.1.0.00 to 9.3.1.7.00 [Release 9.3]
Microsoft Windows (32-bit)
Microsoft Windows x64 (64-bit)
*** Checked for Relevance 02-Sept-2014 ***

Symptoms

When refreshing a large Excel sheet, the SmartView Refresh All command returns only zeros.

Also, a simple Refresh does not work.  SmartView retrieves data sporadically.

This is happening since installing Internet Explorer 8 (IE8) on the machine.

Changes

Installed Internet Explorer 8.

Cause

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