Hyperion Financial Reporting Unknown Error Causing "Java Out Of Memory" Error (Doc ID 1146625.1)

Last updated on AUGUST 08, 2016

Applies to:

Hyperion BI+ - Version 11.1.1.3.00 to 11.1.1.4.102 [Release 11.1]
Information in this document applies to any platform.
***Checked for relevance on 1.23.14****

Symptoms

Your user community is very large and runs numerous reports during the day. At certain times, nearly all of the users are on the system and the Financial Reporting Web Server crashes during these times.

Workspace displays the message "Java out of memory" at the crash.

Most of your reports are designed with a single data row with unlimited expansions.

In the registry, HKEY_LOCAL_MACHINE: SOFTWARE: Hyperion Solutions: Financial Reporting: HyS9FRWeb: JVMOptions 9 and 10 (or similar) are set to -Xms512m and -Xmx1024m, respectively, the maximum recommended level.

Cause

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