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Oracle Epm 11.1.2 Crashed After Signing Off From Remote Server Using The Account Which Installed EPM Services (Doc ID 1179893.1)

Last updated on MAY 22, 2018

Applies to:

Hyperion BI+ - Version 11.1.2.0.00 and later
Information in this document applies to any platform.
***Checked for relevance on 04-Jul-2013***

Symptoms

When using Oracle EPM 11.1.2, the system crashes if you use Remote Desktop Connection to sign into the server running the Foundation/Framework/Oracle HTTP server and log off from the server. Issue happens ONLY when logging off from the server using the account which installed EPM services. There are no issues when logging off from the server using different account.

After logging off from the server, even without doing anything in the server, cannot run any jobs inside the workspace. Running the jobs will throw "Error loading ADF" warning. So if try to log off from the workspace browser and login back, cannot sign in again to the workspace and receive the error "Error 404--Not Found". No new connections will work. Have to restart all the services to make it work again.

Same issue exists for Shared Services also, giving "Error 404--Not Found" while logging.

Cause

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